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Meet the Team: Reception

We know just how much of a difference our Haven team members can make to your stay on our parks, so we thought you would like to meet some of the team! Each month we will introduce you to a different team from one of our wonderful parks around the country. First up, it’s the Holidays Reception team from the lovely Thorpe Park in Lincolnshire!

Lisa

Job Title: Holiday Experience Manager

Job Description: It’s my job to make sure that myself and the whole team are on hand to help with your every need when you arrive at Thorpe Park. I also strive to make sure that everybody leaves us with a smile on their face!

Length of Service: 15 years

Why we love our jobs: I love helping the thousands of holiday guests that arrive each year at our parks to have the best holiday experience ever! My favourite day is arrivals, seeing everybody’s excited faces to be starting off their holidays!

Favourite thing about Thorpe Park: I love that Thorpe Park caters for everyone, those of you looking for an adventure can tackle the space bowl and leap of faith wall, and those of you looking for some peace and quiet can relax in our accommodation in the quiet, beautifully landscaped areas close to the beach!

Local Top Tip: I would recommend a ride on the steam train that’s just outside the park, and taking the short walk into the nearby town of Cleethorpes.

Lucy

Job Title: Assistant Holiday Experience Manager

Job Description: To assist Lisa with the Holiday Experience Team and the day to day running of reception to make sure everything runs smoothly.

Length of Service: 14 years

Why we love our jobs: What I love most is working together as a team in a fast paced, fun environment & most importantly helping guests during their stay.

Favourite thing about Thorpe Park: I am really proud to work on such a beautiful scenic park.

Local Top Tip: the lovely quaint street of shops (seaview street).

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Abz

Job Title: Holiday Experience Team Member

Job Description: My job is to look after trip advisor and look after you on park if you have any problems!

Length of Service: 5 seasons

Why we love our jobs: I love working for Haven and making our guests holidays special, I also like that it isn’t a typical 9-5 office job.

Favourite thing about Thorpe Park: I personally love the Space Bowl and the new refurbished bar and restaurant for 2016!

Local Top Tip: I recommend going to the Trawlerman, it’s the best local carvery /pub around!

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Jake

Job Title: Holiday Experience Team Member

Job Description: My job is to check guests in and out of the park and provide you with fabulous customer service in the process!

Length of Service: I am a new starter recently joining the Haven team in February

Why we love our jobs: Although I have not been with Haven long, I love the welcoming and happy atmosphere that Thorpe Park team works in and how everybody is supportive and looks after each other!

Favourite thing about Thorpe Park: My favourite thing about Thorpe Park is my co-worker Pam! I also love that Thorpe Park has a private beach and a land train specifically for guests.

Local Top Tip: Take the scenic coastal walk into the local town of Cleethorpes and explore the grounds there!

Amy

Job Title: Holiday Experience Team Member

Job Description: My job is to check you in as you enter the park and book guests onto holidays!

Length of Service: I have just started with the company

Why we love our jobs:  I’m really looking forward to making a contribution to all of my guests in having an amazing experience at Thorpe Park!

Favourite thing about the park: My favourite thing is the happy and friendly atmosphere that spreads throughout the park.

Local Top Tip: I think that if you are looking for a giggle, go and meet the three cheeky sea lions at Pleasure Island – the kids will love them!

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Lousie

Job Title: Holiday Experience Team Member

Job Description: I will help check you in for your holiday, be there to help with any queries, answer telephone calls and book guests onto holidays.

Length of Service: 3 seasons

Why we love our jobs: I love my job because no day is ever the same! It’s a really fun team to work in and we are always kept busy!

Favourite thing about Thorpe Park: I love the outdoor spaces of the park, the stunning location of the beach and the outdoor pool with amazing water slides.

Local Top Tip: I recommend taking a walk over to the beach and walking over the lovely promenade right the way up to the pier, and why not stop for some afternoon tea as well?

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Russ

Job Title: Holiday Experience Team Member

Job Description: My job is all about making sure that all of our holiday guests are well looked after and accommodated for. If a guest ever has a question or a problem, the whole team is always happy to help.

Length of Service: I started with Haven in 2014 and this is my second season at the fantastic Thorpe Park.

Why we love our jobs: Both the staff and the guests are hands down the best part about my job. It’s such a social place to work, everybody is friendly and chatty which is why I love it so much!

Favourite thing about Thorpe Park: Definitely Papa John’s!

Local Top Tip: The coastal walks are the best. Take a trip into Grimsby town and explore the area.

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Pamela

Job Title: Holiday Experience Team Member

Job Description: My job is all about providing you with the best possible experience and getting your holiday off to a smooth start when checking you in.

Length of Service: Just over a year

Why we love our jobs: I love making guests holidays fun, exciting and memorable. I’m really looking forward to a fabulous 2016 season!

Favourite thing about Thorpe Park: Having the beach on our doorstep!

Local Top Tip: Make sure you check out the local restaurants, coach house + relish is my personal favourite. Also the newly refurbished pier is a must see.

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The Holidays reception team are pumped and ready to go for the 2016 season and can’t wait to see you all! If you are visiting Thorpe Park this year be sure to say hello as you go by reception!  

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