When looking for a holiday home it is always important to know that there is a system in place that provides you with the best possible standards. All our holiday parks have been approved by the National Caravan Council (NCC), this means that we have to adhere to the codes of practice that they have set down.
Who are the NCC?
The Nation Caravan Council was setup in 1939 as the ‘UK trade body representing the collective interests of the tourer, motorhome, holiday home and park home sectors.’ They are a not for profit membership organisation, who in 2015, now serve over 1.7 million caravanners and motorhomers. They work with their members to make sure that the industry delivers ‘high quality products and services and treats customers fairly.’
What does this mean for you?
The NCC manages the Holiday Home Ownership and Distributor Schemes. These schemes give customers peace of mind when it comes to the purchase of a caravan and the licence agreement that allows them to occupy a pitch. It is important to remember that the licence agreement is the core agreement between the park and yourself, as the owner. It means that information such as site fees, park rules, what happens when you want to sell your holiday home and the length of your occupancy period is clearly explained. The scheme checks the marketing and advertising provided on the park, especially making sure that the licencing agreement is fair and transparent. Essentially it covers everything that you need to know when considering becoming an owner.
Currently there are around 160 members of the scheme, with all our holiday parks being approved members. Joining the scheme is a rigorous process as the NCC check everything that the code covers, for example, marketing, advertising and sales. There is also an onsite assessment where the park needs to meet all the requirements before being allowed to pass. Even after this has been completed the NCC send in mystery shoppers to check that the code is being adhered to, and every year formal park audits are carried out. You will find the NCC approved badge displayed on all the parks!
Overall, we want you to have all the information you need and more importantly peace of mind when on the journey to becoming a holiday home owner.